Returns Policy
Returns Policy
​
1. Returns for Digital Downloads
* No Refunds or Exchanges: Due to the nature of digital products, we do not offer refunds or exchanges for digital downloads once they have been purchased.
​
* Contact Us: If you encounter any issues with downloading or accessing your digital product, please contact our customer support team within 24 hours of purchase.
​
* Assistance: We will do our best to resolve any download or access problems.
​
* Compatibility: While we strive to ensure our digital products are compatible with common devices and software, we cannot guarantee compatibility with all systems.
​
* No Liability: We are not responsible for any technical issues or incompatibility that may arise.
​
* Ownership: Once you purchase a digital product, you acquire a non-exclusive, revocable license to download and use the product for personal use only. You do not acquire ownership of the product.
​
* Restrictions: You may not reproduce, modify, distribute, or sell the product or any portion of it. You may not use the product for commercial purposes.
2. Returns for Physical Products
​
* Return Window: You may return physical products within 14 days of receipt.
​
* Condition of Returned Items: Items must be returned in their original condition, unused, and with all tags attached.
​
* Return Shipping: You are responsible for the cost of return shipping.
​
* Refunds and Exchanges: We will process a refund to your original payment method within 7 business days of receiving the returned item. If you prefer an exchange, please contact us to arrange a replacement.
​
3. Damaged Items
* Inspection: If your physical product arrives damaged, please inspect it immediately upon receipt.
​
* Notification: Contact us within 7 days of receipt and provide a photo of the damaged item.
* Replacement: We will replace the damaged item at no cost to you.
4. Exceptions
* Custom Orders: Custom orders are generally non-refundable. Please contact us for specific details.
5. Address for Returns
Please ship returns to the following address:
BearFish Pics
25 Victoria Road
London, NW7 4SA
United Kingdom
6. Contact Information
If you have any questions about our returns policy, please contact us at:
Let’s Work Together
Get in touch so we can start working together.